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FAQ

Where do I apply for a Senior Discount Clipper Card?

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You can apply for a Senior Discount Clipper Card at the following locations:

BART Lake Merritt Station Customer Service Center Caltrain Headquarters Muni Customer Service Center Larkspur Ferry Terminal San …
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What happens if I run out of money on my Clipper Card?

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The answer to this question has been the source of much controversy. Read about the Clipper Card scams.

You can complete your trip as long a you have at least …
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How do I report a Clipper Card that is not working?

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If your Clipper Card is not working it may be damaged, defective or blocked because of a reported fraudulent usage claim.

If you think your card is malfunctioning, you need …
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What types of Clipper Card discounts can I buy?

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You can choose to purchase a Clipper Card Monthly Pass, add pay as you go value to your Clipper Card or get a Clipper Card passport for a 1-day, 3-day …
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Do I have to register my Clipper Card if I ordered it online?

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No. If you ordered your Clipper Card online, it is already registered with the Metropolitan Transportation Commission. However, if you purchased your card in person, you should register your card …
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How do I file a discrimination complaint about MUNI?

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The SFMTA website reports that under Title IV of the Civil Rights Act of 1964, no person is excluded from the services of the SFMTA and MUNI. If you feel …
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